Terms & Conditions

Rosslyn Chapel Trust are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:

Rosslyn Chapel Trust
Rosslyn Chapel
Roslin
Midlothian
Scotland
UK
EH25 9PU

Tel: +44 (0)131 440 2159
Fax: +44 (0)131 440 1979

Email: mail@rosslynchapel.com

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in 7 business days . International orders are generally received in under 14 days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

20% VAT is added.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Shipping

Postage costs do NOT include insurance cover.  All our products leave our site in perfect condition, we cannot be held responsible for products that are damaged or broken during transit.  Should you wish to include postage insurance, please email us at mail@rosslynchapel.com or call (44) (0) 131 440 2159 stating your order reference number.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0131 440 2159 (International +44 (0)131 440 2159 or fax us on +44 (0)131 440 1979 or write to us at Rosslyn Chapel Trust Rosslyn Chapel, Roslin, Midlothian, Scotland, UK, EH25 9PU.

Privacy Policy

Rosslyn Chapel Trust do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.