Rosslyn Chapel Trust is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us.
Our Contact details:
Rosslyn Chapel Trust
Tel: +44 (0)131 440 2159
Fax: +44 (0)131 440 1979
Email: [email protected]
Visiting the Chapel
Tickets for visiting the Chapel should be booked online in advance.
Please bring proof of purchase with you, either by printing out your ticket or showing it on screen.
Tickets are valid for a specified timeslot only and cannot be exchanged for another timeslot.
Please note the timing of your visit. Each visit lasts for an hour and a half and you can arrive at any time within that timeslot. You will not be able to start your visit before that time and staff will ask you to leave at the end. The Chapel, grounds and visitor centre (including coffee shop) will close for a short time between timeslots.
Tickets cannot be refunded.
Proof of concession or an annual pass should be presented on arrival at the visitor centre.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We deliver your order right away. We will normally send your order to you in 7 business days . International orders are generally received in under 6 weeks but please allow up to 8 weeks in advance of Christmas.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
20% VAT is added.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Postage costs do NOT include insurance cover. All our products leave our site in perfect condition and we cannot be held responsible for products that are damaged or broken during transit. Should you wish to include postage insurance, please email us at [email protected] or call (44) (0) 131 440 2159 stating your order reference number.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0131 440 2159 (International +44 (0)131 440 2159 email [email protected] or write to us at Rosslyn Chapel Trust, Rosslyn Chapel, Roslin, Midlothian, Scotland, UK, EH25 9PU.
Rosslyn Chapel Trust do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Your rights to return goods are protected under the EU Distance Selling Directive.